Terms of sale

Who sells

These terms govern purchases on watexowater.com. By placing an order you confirm you have read and accept them. They are available in Spanish and English; if the versions differ, the Spanish version applies.

Where we deliver

We deliver in Gran Canaria, to the postcodes in our delivery area. Before you buy, you can check yours on the Delivery page. If the address is outside the area, the shop will not let you complete the order.

Prices and taxes

Prices are in euros and include IGIC (the Canary Islands sales tax). In the cart and before you pay you see the breakdown: products, delivery, discounts and IGIC.

The minimum order, the delivery price and the amount from which Standard delivery is free depend on your area. You can find them on the Delivery page and in the cart.

Promo codes are applied in the cart or at checkout, under each code's conditions: validity period and minimum order value.

How to place an order

• Add products to the cart and check your postcode.
• At checkout enter your details, the address, the delivery type, and the day and time slot.
• Pay by card, Apple Pay or Google Pay.
• We email you the confirmation and the order number.

The contract is concluded when you receive that email. We keep a copy of the order; if you ordered with your account, you also have it in your order history.

Payment

Payments are processed by Stripe. We never see or store your card details.

When you pay, the amount is held on your card and charged as soon as the order is created. If by then the chosen slot is full or a product has sold out, we do not create the order and release the hold: you are not charged and can pick another slot or change the cart.

Delivery

We deliver Monday to Saturday in two-hour slots. There are no deliveries on Sundays and public holidays.

• Standard: on the day and in the slot you choose from those available.
• Express: faster delivery, in the slots the shop offers at checkout. The price is shown before you pay.

We email you when the order is out for delivery and when it has been delivered. If we cannot deliver in the chosen slot, we contact you to arrange another one.

Check the order when you receive it. If something is missing or a product arrives damaged, let us know as soon as possible, with a photo if you can, and we will replace it or refund it.

Cancelling an order

You can cancel the order free of charge until it is out for delivery. Email or call us with the order number and we refund the full amount to the same payment method.

Right of withdrawal

If you buy as a consumer, you have 14 calendar days from delivery to withdraw from the contract without giving a reason.

Exception: under article 103.e) of the Spanish consumer protection law (TRLGDCU), you cannot withdraw for bottles that you opened after delivery, because they cannot be returned for health and hygiene reasons. Bottles that are still sealed can be returned.

To withdraw, send us a clear statement by email or post; you can use the form below. We refund the products and the standard delivery price within 14 days of receiving your decision, to the same payment method. We may wait until we receive the products, or proof that you have sent them back, before refunding. You pay the direct cost of returning the goods.

Withdrawal form

Fill it in and send it to us only if you want to withdraw from the contract.

• To WATEXO
• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Order number, ordered on / received on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is sent on paper):
• Date:

Guarantee

If a product does not match your order, you are entitled to a replacement or a refund under the legal guarantee in articles 114 onwards of the TRLGDCU.

Business customers

If you buy as a business, enter the company name and NIF/CIF at checkout: they are saved on the order. The right of withdrawal and consumer guarantees apply to consumers only.

Customer service and complaints

Official complaint forms of the Government of the Canary Islands (hojas de reclamaciones, Decree 90/2023) are available. Ask us for one and we will send it to you.

You can also contact the Directorate General for Consumer Affairs of the Government of the Canary Islands or the consumer information office (OMIC) of your municipality. We are not part of any consumer arbitration scheme.

Governing law

These terms are governed by Spanish law. If you are a consumer, you can go to the courts of your place of residence.